Privacy Policy

This Privacy Policy describes how colombiana.ae collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information:

  • Examples: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purpose: Shared with our processor Shopify.

Order Information:

  • Examples: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source: Collected from you.
  • Disclosure for Business Purpose: Shared with our processor Shopify and Stripe.

Customer Support Information:

  • Examples: Information provided during customer support interactions.
  • Purpose: To provide customer support.
  • Source: Collected from you.
  • Disclosure for Business Purpose: Shared with our processor Shopify.
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Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at NAI.

Opt out of targeted advertising:

  • FACEBOOK: Facebook Ad Settings
  • GOOGLE: Google Ad Settings
  • BING: Bing Ad Settings

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: DAA Opt-out.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as All About Cookies.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@colombiana.ae or by mail using the details provided below:

Colombiana Trading LLC Jumeirah Road, The Mall Shop no 14, 1st floor, Dubai DU, United Arab Emirates

Compliance with UAE Regulations

Consent: We obtain explicit consent from users before collecting any personal data.

User Rights: You have the right to request corrections of inaccurate data, restrict, or stop processing, and request deletion of your personal data.

Cross-Border Transfer: We ensure any transfer of personal data outside the UAE complies with UAE data protection laws.

Data Security: We implement appropriate security measures to protect your personal data from unauthorized access, alteration, and disclosure.

Regulatory Authority: If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the UAE Data Office or relevant local data protection authority.