FAQ

Orders and Delivery

1. How do I place an order on Colombiana.ae?

To place an order, add the products of your choice to your cart, then follow the payment instructions. You will receive a confirmation email once your order is placed.

2. What payment methods do you accept?  

We accept credit cards, Tabby, and other secure online payment methods.

3. What are the delivery times? 

Delivery times vary depending on your location. In general, orders are delivered within 1 to 7 business days.

4. Do you ship internationally?

Yes, we ship to several countries. International shipping fees may vary depending on the destination.

Returns and Exchanges

5. What is your refund policy? 

You can return unused products within 5 days of receipt for a full refund. Please refer to our refund policy page for more details.

6. How do I make an exchange?  

To make an exchange, please contact our customer service with your order details and the products you wish to exchange.

Products

7. What types of products do you offer? 

We offer a wide range of compression garments and accessories, designed for Daily use, Post-surgical and Maternity.

8. Are your products sustainable and eco-friendly?

Yes, we are committed to offering sustainable and environmentally friendly products.

9. How do I find the right size?

Please refer to our sizing guide page for detailed information on how to find the ideal size https://colombiana.ae/pages/sizing-guide-1 . You will also find a size chart under each product. If you're still unsure, please contact our customer service for assistance.

Customer Service

10. How can I contact customer service?  

You can contact us by email at info@colombiana.ae or by phone at +971 504652411. You may also Chat with us by clicking at the button on the lower right corner of your screen.

11. Where can I find information about promotions and sales?

To stay informed about the latest promotions and sales, sign up for our newsletter or follow us on social media.

12. What should I do if I have an issue with my order? 

If you encounter any issues with your order, please contact our customer service team. We are here to help resolve any problems.

Account and Privacy

13. How do I create an account?

To create an account, click on the "Sign Up" button on the top right corner of our homepage and follow the registration instructions.

14. How do I reset my password?

If you've forgotten your password, click on the "Forgot Password" link on the login page, and follow the instructions to reset it.

15. Is my personal information secure? 

Yes, we take your privacy seriously and use industry-standard security measures to protect your personal information. Please review our Privacy Policy for more details.

General Information

16. Do you offer gift cards? 

Yes, we offer digital gift cards that can be purchased and emailed to the recipient. Please visit our gift card page for more information.

17. How can I track my order? 

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.

18. What should I do if I receive a damaged item? 

If you receive a damaged item, please contact our customer service immediately with your order details and a photo of the damaged product. We will assist you with a replacement or refund.

Technical Support

20. How do I update my account information? 

To update your account information, log in to your account and go to the "Account Settings" section. Here, you can update your personal details, address, and payment information.

21. What should I do if I encounter a technical issue on the website?

If you encounter any technical issues while using our website, please contact our customer service team. We will work to resolve the issue as quickly as possible.